Shipping & Returns

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At Hyper Market, we carefully prepare and pack every order from Crete, Greece, with the aim of delivering your products safely and as quickly as possible.

Shipping

Orders are usually prepared and dispatched within 1–2 working days after payment has been successfully received.

We cooperate with reliable international courier and delivery partners. The available shipping methods, costs and estimated delivery options are displayed during checkout and may vary depending on the destination, parcel weight and order value.

We currently ship to countries throughout the European Union, as well as selected destinations outside the EU.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, public holidays, severe weather or customs procedures.

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Shipping Outside the European Union

Orders delivered outside the European Union may be subject to customs duties, import taxes, VAT or other local charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customers are responsible for checking any local import restrictions that may apply to the products they order.

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Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving the tracking information for the courier's system to display the first update.

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Incorrect or Incomplete Delivery Information

Please make sure that your delivery address, postcode, telephone number and other contact information are correct before completing your order.

If a parcel cannot be delivered because incorrect or incomplete information was provided, or because the recipient did not accept or collect the parcel, additional shipping or return costs may apply.

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Damaged or Incorrect Orders

We take care to package orders appropriately for transportation. However, if your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number, a description of the problem and clear photographs of the product and packaging. This helps us assess the issue and provide an appropriate solution.

If an item is confirmed to have been damaged during transportation or supplied incorrectly, we will arrange the appropriate replacement, refund or other solution in accordance with applicable consumer law.

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Returns & Right of Withdrawal

For eligible purchases made by consumers within the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without having to provide a reason, subject to the exceptions provided by applicable law.

To exercise your right of withdrawal, please contact us within the applicable period and clearly inform us of your decision to return the order.

After notifying us, products must be returned without undue delay and in accordance with the applicable legal time limits.

Unless the product is defective, damaged or incorrectly supplied, the customer is responsible for the direct cost of returning the goods.

We recommend using a trackable shipping service for returns.

Please contact us before sending a return so that we can provide the appropriate return instructions and return address.

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Condition of Returned Products

Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics and functioning.

Returned products should be properly packaged and protected during transportation. The customer may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the product.

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Products That Cannot Be Returned

The right of withdrawal may not apply to certain products where an exception is provided by law. Depending on the product and circumstances, this can include:

Goods that are liable to deteriorate or expire rapidly.
Sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.
Products made or clearly personalised according to the customer's specifications.
Other products excluded from the right of withdrawal under applicable consumer legislation.

This may be particularly relevant to certain food, cosmetic, personal-care and hygiene products once their protective or hygienic seal has been opened.

Your statutory rights regarding defective, damaged or incorrectly supplied goods are not affected by these exceptions.

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Refunds

Once a valid return has been received and inspected, the applicable refund will be processed using the original payment method, unless otherwise agreed.

For a valid exercise of the statutory right of withdrawal, refunds are handled in accordance with applicable consumer law, including the rules concerning standard delivery costs.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, where permitted by law.

Additional costs resulting from a customer's choice of a more expensive delivery method than the standard delivery option offered by us may not be refundable.

Depending on your bank or payment provider, it may take several working days for the refund to appear in your account after it has been processed.

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Contact Us

If you have any questions about shipping, delivery, damaged products or returns, please contact Hyper Market before returning any products.

Please include your order number whenever possible so that we can assist you more quickly.